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Service Level Management
Service Level Management: A list by Neil Serdinsky "yankee710"

My IT Service Management Best Practices Reference Library
My IT Service Management Best Practices Reference Library: A list by S. Ferguson "SF"

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1. 
Service Agreements: A Management Guide (Itsm Library)
Service Agreements: A Management Guide (Itsm Library) by Robert Benyon and Rob Johnston (Paperback - Jul 31, 2006)
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Excerpt - page 8: "... failure termination right A description of under which circumstances the SLAs in an SA do not apply - Earthquakes, floods or ..."
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2. 
Service Level Agreement 100 Success Secrets - SLA, Service Level Agreements, Service Level Management and Much more
Service Level Agreement 100 Success Secrets - SLA, Service Level Agreements, Service Level Management and Much more by Gerard Blokdijk (Paperback - Jan 14, 2008)
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